Refund Policy

Jack's Journey Society

Jack’s Journey Society is a non‑profit organization. Donations made to Jack’s Journey Society are passed along to help support programs and initiatives, and we are grateful for every contribution.

Donations Are Generally Non‑Refundable

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All donations made to Jack’s Journey Society are considered final. As a charitable organization, funds are typically put to use promptly to support our mission, and for this reason, we do not offer refunds on donations.

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Exceptions

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In limited circumstances, we may consider a refund, such as:

• A duplicate donation made in error

• An incorrect donation amount entered by mistake

• A technical or processing error

Any refund requests must be submitted within a reasonable time after the donation is made and will be reviewed on a case‑by‑case basis at our discretion.

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Refund Process

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If a refund is approved, it will be issued using the original payment method whenever possible. Processing times may vary depending on the payment provider used.

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Third‑Party Fees

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Please note that payment processing fees charged by third‑party providers may not be refundable, even if a refund is approved.

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Contact Us

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If you believe an error was made with your donation, please contact Jack’s Journey Society using the contact information provided on our website. Include your name, donation date, and amount so we can review your request.